|Title:||Remote Support Engineer II|
WE'VE GOT THE POWER. IT'S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!
Our team members make us who we are. It's why our employees stay. It's why our clients stay.
Founded in 2006 and led by world-class experts, Coretelligent’s five key services – 360 Support, CoreCloud, CoreBDR, CoreArmor and Managed IT – are relied on by top-tier organizations in the communications, education, financial services, life sciences, real estate, retail and technology industries among others.
Our team’s passion and dedication have helped us earn an impressive number of industry accolades from the Boston Business Journal, CRN, Inc., MSPmentor, the U.S. Chamber of Commerce and others. We are headquartered in Westwood, Mass (right outside of Boston), with offices in New York City, Philadelphia and the San Francisco Bay area.
We appreciate and value each and every team member and take pride in providing competitive compensation and benefits, including medical and dental coverage on day 1, employer paid short and long term disability, and 401(k) with a match. Our weekly catered lunches are just one of many perks.
REMOTE SUPPORT ENGINEER II (Westwood, MA)
About the Position
Coretelligent’s remote support engineers utilize strong customer service skills to provide remote technical support to our dynamic client base. They are based in our Westwood, Mass headquarters and interact closely with all levels including executives.
- Communicate with clients via phone to resolve technical issues and close tickets
- Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
- Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
- Troubleshoot backup solutions, mail-flow, and Exchange DAG
- Utilize conceptual knowledge of working firewalls to ensure secure connectivity
- Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
- Working knowledge and experience with VMWare to perform basic VM edits, trouble shooting, and extend data stores/partitions
- Responsible for maintaining WSUS
- Utilize experience maintaining single ESX Host configuration for deployments
- Perform Virus/Malware removal
- Deploy new hardware using Imaging technology
- Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
- Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
- Perform Wi-Fi connectivity troubleshooting
- Update and maintain documentation
- Effectively participate in on-call rotation resolving after-hours technical issues
- Accurately, regularly, and effectively record time
- Demonstrate and model function to new hires and level I engineers
- Participate in monthly after hours maintenance on servers and infrastructure hardware
- Serve as a point of escalation to level I engineers
- Strong written and verbal communication skills
- Must be customer focused and able/willing to provide “white glove” service
- Strong problem solving skills
- Ability to follow and adhere to defined process
- Ability to effectively multi-task and work in a fast past environment while producing high quality results
- Passionate about technology
- College degree preferred but not required
- 3+ years of related work experience (including internships)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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